How does beta access work?
Beta access is invite-only after application review. Selected companies receive early access with a protected discount for the first 12 months of an active subscription.
Is there a free plan during the beta?
No. During the closed beta there is no free plan or trial. Access is paid, with an early-adopter discount for selected participants. The free plan and 30-day trial will return at public launch.
What discount do beta participants receive?
The discount varies by wave. Wave 1 (10 companies) gets 30% off for 12 months. Wave 2 (20 companies) gets 20%. The discount applies to the recurring subscription charge while it remains active during the period.
How much does implementation cost?
Nothing. Claryn doesn't charge for setup, initial configuration, or rollout — unlike comparable platforms, which charge tens of thousands of dollars before the first use. Documentation, per-domain tutorials, onboarding wizards, and the Clara AI assistant guide configuration. Advisory onboarding and guided mapping are available on demand, scoped and priced case-by-case.
What support is available during beta?
Ticket-based support with a target response within 2 business days. Security or data incidents have a dedicated channel with a target 4-hour acknowledgement. No phone or WhatsApp support during beta.
What counts as an admin?
An admin is a user who manages settings, modules, approvals, risks, controls, workflows, or platform operations. Every organization includes the first admin license at no charge; additional admin licenses are billed.
Are users billed?
Yes, user licenses have reduced pricing. External auditors, authenticated third parties, and DSAR data subjects are included in the relevant modules.
Is there an annual discount?
Yes. Annual billing applies a 10% discount to recurring charges, stackable with the beta discount.
Is beta data preserved at launch?
Yes. Beta workspaces are handled with production-grade security practices. At the end of beta, each company can keep the workspace, request a reset, or export and delete their data.
How does data residency work?
Claryn is a cloud SaaS. For exchange workflows with sensitive payloads, Secure Exchange supports customer-managed storage (AWS S3, GCS, Azure Blob, Cloudflare R2) when your data sovereignty requirements demand it.
How do AI credits work?
Clara uses AI credits for questions, analysis, summaries, and assisted generation. Consumption varies by context size, documents, and task complexity. We expose credit allowances and packs instead of turning tokens into a rigid customer-facing tariff.
Can I use my own AI key?
Yes. Claryn supports BYOK for customers who prefer to use their own AI provider and key. In that model, the provider account stays under the customer’s responsibility and Claryn uses the authorized configuration to run AI capabilities.
Can I buy only one module?
Yes. Standalone modules are available when the job-to-be-done is self-contained. Domains and packs are recommended for recurring operations.